1. Refund Eligibility

We want you to be completely satisfied with your purchase. Refunds are available under the following conditions:

• Software licenses: Within 30 days of purchase if unused
• Digital products: Within 7 days if not downloaded or accessed
• Services: Within 48 hours if work has not commenced
• Custom development: No refunds once development begins

2. Refund Process

To request a refund:

1. Contact us at care@nspcinnovations.com with your order details
2. Include reason for refund and proof of purchase
3. Our team will review your request within 2-3 business days
4. Approved refunds are processed within 5-7 business days

3. Refund Methods

Refunds will be issued to the original payment method:

• Credit/Debit Cards: 5-7 business days
• Bank Transfers: 7-10 business days
• Digital Wallets: 2-3 business days

4. Non-Refundable Items

The following are not eligible for refunds:

• Services where work has already begun
• Custom software development projects
• Consultation services already provided
• Third-party software licenses

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage/defect
• We will arrange replacement or full refund at no cost
• Shipping costs for returns covered by us

6. Service Cancellation

For ongoing services:

• Monthly subscriptions: Cancel anytime, no refunds for current month
• Annual contracts: 30-day notice required
• Project-based services: Cancellation fees may apply based on work completed

7. Return Shipping

• Customer pays return shipping unless item is defective/damaged
• Use prepaid return label provided for defective items
• Items must be in original packaging
• Insurance recommended for high-value returns

8. Exceptions and Special Cases

We handle each refund request individually. Special circumstances may include:

• Bulk purchases or enterprise contracts
• Technical issues preventing product use
• Service level not meeting agreed specifications

9. Contact Information

For refund requests or questions:

• Email: care@nspcinnovations.com
• Phone: +91 9133032395
• Address: 24-6-16, Narsipatnam, Andhra Pradesh
• Response time: Within 24 hours

10. Policy Updates

This refund policy may be updated periodically. Changes will be posted on this page with the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.